Last updated: January 2024
Look, we're architects, not data miners. We collect your info because we need it to work with you - that's it. No hidden agendas, no selling your details to third parties, none of that nonsense. This policy explains what we gather, why we need it, and how we keep it safe.
We've tried to write this in plain language because legal jargon drives us crazy too. If something's unclear, just shoot us an email.
When you reach out through our contact forms or send us an email, we collect your name, email address, phone number, and whatever details you share about your project. Pretty straightforward - we can't design your dream space if we don't know how to reach you.
If we're working together, we'll collect property information, site photos, measurements, your design preferences, budget considerations - basically everything needed to create something you'll love. This stuff stays in our secure project management system and gets deleted after the retention period unless you're a returning client.
Yeah, we use cookies and analytics to see how people use our site. It helps us figure out if our portfolio page is loading too slowly or if people can't find our contact info. We're not tracking your movements across the internet - just basic stuff like which pages you visit and how long you stick around.
We use your data to communicate with you about projects, send you proposals and contracts, coordinate with contractors and engineers (only when necessary for your project), and occasionally send updates about our studio if you've opted in. That's about it.
We might showcase completed projects in our portfolio, but we'll always ask permission first and never include personal details without explicit consent. Your living room might be gorgeous, but we're not posting it without a proper chat first.
We take reasonable precautions to protect your information. Our systems use encryption, we limit access to client data within our team, and we work with reputable cloud service providers who meet industry standards. Nothing's 100% foolproof, but we're doing our homework here.
Physical documents get locked up in our office, and when it's time to dispose of them, we shred everything properly. Old-school, but it works.
We use a handful of third-party tools to run our business - email hosting, cloud storage, project management software, and analytics. These companies have their own privacy policies, and we've vetted them to make sure they're not doing anything sketchy with your data.
We don't sell, rent, or trade your information to anyone. Ever. That's not our business model, and honestly, it'd be pretty gross if it were.
Under Canadian privacy legislation (PIPEDA for those keeping score), you've got rights regarding your personal information:
Just reach out to us at contact@windravenquintho.info and we'll sort it out. Usually takes us about a week to process these requests, though complex ones might take a bit longer.
We keep project files and client information for seven years after project completion - that's the standard in our industry and helps with warranty issues or future renovation work. After that, everything gets securely deleted unless there's a legal reason to keep it longer.
For folks who just inquired but didn't become clients, we typically purge that data after two years.
Our website uses cookies - small text files that help the site remember your preferences and track basic analytics. Most browsers let you control cookies through their settings. Blocking them won't break the site, but you might have to re-enter preferences each time you visit.
We don't use intrusive tracking or remarketing ads that follow you around the internet. We're architects, not advertisers.
We'll update this policy occasionally when laws change or we adjust our practices. When we make significant changes, we'll post a notice on our website and update the date at the top. We won't reduce your rights under this policy without your explicit consent.
If you've got questions about how we handle your information or want to exercise any of your rights, get in touch with us:
WindRaven Quintho Architects
1425 King Street West, Suite 302
Toronto, ON M6K 3N1
Phone: (416) 555-0147
We believe transparency builds trust. This policy reflects our commitment to respecting your privacy while delivering exceptional architectural services across Toronto and beyond.